Posted 9 months ago
By Scott Carlson
On Monday, GPH announced the launch of its in-room meal service to all patients during their hospital stay.
Officials say patients will no longer have to wait for set meal times to receive their meals. Under the new program, patients or their family members can call anytime between 6:30 a.m. and 6:30 p.m. to order their desired entrees. Selections can be made from a restaurant-style menu that features 12 different entree choices per meal.
“The effort is part of our initiative to deliver a consistently positive patient experience at Great Plains Health,” said Krystal Claymore, chief financial officer and head of nutrition services.
“We know that one of the biggest patient satisfiers is quality food,” said Claymore. “Patients want to be able to choose the foods they like and order it when they’re hungry. Within dietary restrictions, the At Your Request Room Service program helps us meet that customer service expectation.”
The program is offered in partnership with Sodexo, and the menu features a wide range of options, such as customized omelettes, made-to-order salads, personal pizza and grill items, as well as traditional entrees like chicken and lasagna. The menu also features selections for patients with dietary restrictions, including those on a liquid diet.
When placing an order, patients speak with a room service operator who helps them decide what to order based on any dietary restrictions they may have. Meals are delivered to the patient’s bedside within 45 minutes of placing the call.
According to Claymore, visiting friends and family members may also order from the room service menu for a fee.
“It’s a whole new dining experience for our guests at Great Plains Health,” Claymore said. “Our hope is that they feel pampered and well cared for when they are at our facility.”